Support

Frequently asked questions

Who are you and what is gateway.io?

Gateway.io is a project of humbly.com. We also started park.io. Gateway.io allows you to buy domains on new TLDs which have been created with the handshake project. It is an improved version of DNS built for the new internet.

What are handshake domains and how do I resolve them in my browser?

Handshake is DNS built on a blockchain. It is outside of ICANN. You can resolve handshake domains with NextDNS or other options. You can read more about handshake here.

What is an "EPP-based registrar"?

EPP is the standard protocol used for the provisioning and management of Internet domain names. It is used to manage most of the domains on the internet including all .com domains, .org domains, .io domains, etc... We are the first registrar to use EPP to manage and sell domains on handshake TLDs.

What TLDs are available?

Currently you can register .txt and .xp, but we plan to add others in the near future.

It says a .js domain I searched for is reserved - what does this mean?

The top 1000 npm project names were reserved for their owners. You can find more information about claiming your .js domain here.

Is the TLD secure?

The TLDs are secured on the handshake blockchain. We have partnered with namebase.io to provide custody and security of ownership keys. The EPP registry is run by a team with experience running the .io registry for nearly a decade.

We are a registrar - can we sell domains on handshake TLDs?

Yes! Please contact support@gateway.io

I own a handshake TLD - can I sell domains on it with your system?

Yes, this will be available from your Namebase.io account. You can sign up on the waitlist to sell domains for your TLD here.

Is my info safe?

Yes. We will never share your email address. We use Stripe for payments, so we do not store your credit card information - it actually never even touches our servers.

How do I manage the domains I have bought from gateway.io?

You can manage your domains by clicking on the Domains tab and then selecting the domain you would like to manage. From this page you can update the namesevers for the domain, or get the transfer auth code for the domain (if you want to transfer the domain to another person or registrar).

What are your terms of service? What is the gateway.io privacy policy?

You can see read the gateway.io terms of service here and the gateway.io privacy policy here.

I don't have or want to pay by credit card, is there another option?

Yes, you can credit your account with Bitcoin - click on your Account details page after you log in for instructions.

Can I get a refund on my account credit?

Refunds on account credit will be subject to a 10% transaction fee. There may also be a holding period depending on the way you credited your account.

Can I use multi-factor authentication to add security to my gateway.io account?

Yes, there is an option to turn Authy on for your account by editing your account details (click on your username in the menu bar after you log in).

I don't think Authy worked because I wasn't asked for it when logging in.

If you enter the correct code from a computer, for convenience we store a cookie there so you don't have to enter the code each time you log in. If you'd rather enter the code each time, simply make sure to log out of gateway.io and the cookie will be deleted.

Please can you direct me to the instructions on transferring domains to another party or explain how I can do this?

You can view the domain and click the "Transfer auth code" button to get the transfer auth code. Using this code you can transfer the domain to the registrar of your choice.

Can I push my domain to another gateway.io user? What is the fee?

Yes - on the Domain details page, simply click on the button labeled "Push" and enter the email address of the person you want to push the domain to. They will have to create a gateway.io account if they do not already have one. There is no fee to push a domain.